If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order. Please Note: When processing your return we may need to speak with you before we are able to complete the process.In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the Antonio Group customer experience team. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. ![]() Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.We cannot accept items that have been engraved, personalised or altered. This is for hygiene reasons and doesn't affect your statutory rights. Knowledge and experience in luxury watch brands Advice and guidance with your jewellery purchase Reassurance that your chosen item is right for you Support. ![]()
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